It’s getting harder for hospital CEOs to stay out of jail. Or to get released. OK, in all fairness, James R. Cheek was the former CEO of Hope Medical Park Hospital in Hope, Arkansas. Cheek will be spending 3 years in federal prison, followed by 3 more years of supervised release. He won’t be lonely, […]
Tag: service
It’s not just the delivery of medical care that determines the value that your medical practice or group delivers. It’s all of the “soft” stuff as well.
“How do you become a millionaire? Make a billion dollars and then buy an airline.” — Warren Buffett
It’s not just the delivery of medical care that determines the value that your medical practice or group delivers. It’s all of the “soft” stuff as well.
Although airlines have a lot to learn about customer service, they do serve as a model for pricing strategy in healthcare.
Are you a Chevy dealer or a doctor?
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Bob, not his real name, was talking about one of his early post college jobs.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.