Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Category: Customer Service
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Actors scramble to audition for a part, but stars choose from offered scripts. So why are you responding to that RFP?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
“…don’t worry, we’ll have your blog back up by 1:00 p.m. Pacific time on the 28th.” -Network Solutions Employee
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. So, I’ve begun thinking about ways to hack them, of ways to put your finger on the scale of patient satisfaction. How can you influence patients’ perceptions in order to increase satisfaction? Here’s an interesting observation. I came across […]
