What if your incentives are driving your employees to do things that are clearly detrimental to your business?
Tag: service
Stop thinking first about outside capital. This is healthcare collaboration in its true form.
What if those incentives are driving them to do things that are clearly detrimental to your business?
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Ride along with Mark as he discusses a way to focus your mind on building your practice.
Ride along as Mark discusses the flip side of the cosmetologist who opens a “medi-spa:” The expansion of medical practice beyond the traditional bounds of treatment into lifestyle.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
The so-called “soft stuff” is a larger factor than groups generally acknowledge. Very few groups reward their physicians for it.
Two men failed to turn over more than $6 million in taxes collected from employees of an Arkansas hospital.