To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
Category: Medical Group Minute
Today, there’s no longer even the “promise” of lifetime employment. “Retirement” as in replacement, replacement just like an old machine, is as far off as the next layoff or the next outsourcing.
Uniforms send a message to others. Witness the quintessential example: the police officer. Even security guards and TSA workers don faux police uniforms with iron-on badges to manipulate people into a high degree of compliance. What uniform are your employees wearing?
Mobile devices, from laptops to cell phones, are stolen every day. Cars containing those devices, even ones locked “securely,” or so we think, in their trunks, are broken into or themselves stolen every day. Other such devices are simply misplaced. How secure is your data?
Just as no vote was required for a dictator like Castro to take over Cuba, no medical staff vote, no survey by Press Ganey, no long and drawn out process among “stakeholders,” is required to topple the status quo.
The tides of healthcare ebb and flow like the width of men’s ties and the political affiliation of Michael Bloomberg.
The coronavirus has closed their office doors, but the U.S. Department of Justice is still prosecuting healthcare crimes and extracting painful settlements
There’s lots of advice out there suggesting single track “cures” to the cash crunch that many medical groups and facilities are experiencing as a result of the coronavirus economic crisis.
Both state and national level politicians certainly know what side the bread is buttered on, and who’s doing the buttering. There are far more patients than there are physicians, thus the rush to fix the problem they’ve defined as “surprise medical bills.”
Many medical group leaders come to me for help when they’ve got a “problem” and they’re looking for a solution.
