Last week (November 20, 2018), I mentioned the increase in the physician dissatisfaction index, which now tops out at 3.95 out of a possible 5. See my Success in Motion video, Physician Misery Index Jumps Up Due To Dissatisfaction. The survey, conducted annually by the data technology firm Geneia, found that 87% of surveyed physicians say […]
Tag: satisfaction
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
What is satisfaction? How do we measure it? What’s the scale?
It’s Friday night. After leaving the restaurant you turn onto the sidewalk and walk down the street.
I recently heard of a consumer survey done at a hotel in which it was found that the guests’ impressions of every factor tested for, the quality of the service, the attractiveness of the rooms, the cleanliness of the common areas, etc., depended upon their satisfaction with the hotel check-in experience.
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. So, I’ve begun thinking about ways to hack them, of ways to put your finger on the scale of patient satisfaction. How can you influence patients’ perceptions in order to increase satisfaction? Here’s an interesting observation. I came across […]
In a very real sense, all physicians give a limited warranty – it’s called malpractice liability.
Are you holding yourself back? Chances are that the answer is “yes.” Stop stopping your success.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
