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Tag: satisfaction
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
As much actual tension as there is between physician groups and ACOs, they share a common weakness.
Certainly no one wants to be seen as an easy target, but in many cases a quick resolution of a patient’s unhappiness is far cheaper than the costs of a dispute.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Dry cleaners know that once they attract a customer, it’s extremely likely that he or she will continue to patronize the store for years unless the dry cleaner does something to wreck the relationship.
They say that beauty is in the eye of the beholder. So, too, is patient satisfaction.
Stacking the satisfaction odds in your favor.
I recently heard of a consumer survey done at a hotel in which it was found that the guests’ impressions of every factor tested for, the quality of the service, the attractiveness of the rooms, the cleanliness of the common areas, etc., depended upon their satisfaction with the hotel check-in experience. This is an example […]
Stop kidding yourself that the delivery of expert, even world-class, medical care is sufficient to guarantee your group’s future.