What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
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Tag: satisfaction
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
The survey, conducted annually by the data technology firm
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
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Last week (November 20, 2018), I mentioned the increase in the physician dissatisfaction index, which now tops out at 3.95 out of a possible 5. See my Success in Motion video, Physician Misery Index Jumps Up Due To Dissatisfaction.
The survey, conducted annually by the data technology firm Geneia, found that 87% of surveyed physicians say that it’s increasingly harder to spend time in an honest, engaged patient encounter, and that they’re personally at risk of burnout.
Drilling down into the data reveals some particularly interesting details that appear to counter the sales pitch used by hospitals and by corporate/investor-owned healthcare vehicles alike when courting practice acquisitions: “You just practice medicine and we’ll do everything else. After all, you didn’t go into medicine to run a business.”
Close to all (91%) of hospital or corporate employed physicians responding to the survey reported diminished joy in their jobs due to increased demand for data reporting. That level of dissatisfaction far outpaces that of physicians working independently or with true physician-owned practices.
Practice sales make sense some of the time for some physicians. The rest of the time, they don’t.
It’s important that you vet any combination for far more than sales price unless you’re taking the money and running.
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Mark F. Weiss
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
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Mark F. Weiss
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Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
Comment or contact me if you’d like to discuss this post.
Mark F. Weiss
What is satisfaction? How do we measure it? What’s the scale? And how, like a sneaky butcher, can we put our finger on it, adding a bit more weight to the pound?
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Mark F. Weiss
It’s Friday night. After leaving the restaurant you turn onto the sidewalk and walk down the street. Ah, an art gallery! You wander inside.
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Mark F. Weiss
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I recently heard of a consumer survey done at a hotel in which it was found that the guests’ impressions of every factor tested for, the quality of the service, the attractiveness of the rooms, the cleanliness of the common areas, etc., depended upon their satisfaction with the hotel check-in experience.
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Mark F. Weiss
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