Are you holding yourself back? Chances are that the answer is “yes.” Stop stopping your success.
Tag: satisfaction
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]
A recent survey shows 87% of surveyed physicians say that they’re personally at risk of burnout.
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. Podcast: Play in new window | Download
Last week (November 20, 2018), I mentioned the increase in the physician dissatisfaction index, which now tops out at 3.95 out of a possible 5. See my Success in Motion video, Physician Misery Index Jumps Up Due To Dissatisfaction. The survey, conducted annually by the data technology firm Geneia, found that 87% of surveyed physicians say […]
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
