What is satisfaction? How do we measure it? What’s the scale?
Tag: satisfaction
Customer (Dis)Service – Medical Group Minute
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Take Your Feet Off the Brakes – Success in Motion Series
Are you holding yourself back? Chances are that the answer is “yes.” Stop stopping your success.
How to Put Your Finger on the Scale of Patient Satisfaction – Success in Motion
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
Why You Need to Understand the Concept of Lifetime Value – Podcast
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
Why You Need to Understand the Concept of Lifetime Value
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value…
News Flash: Physician Dissatisfaction Highest Among Those Employed by Hospitals and Investor-Owned Entities – Medical Group Minute
A recent survey shows 87% of surveyed physicians say that they’re personally at risk of burnout.
How to Put Your Finger on the Scale of Patient Satisfaction – Podcast
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
News Flash: Physician Dissatisfaction Highest Among Those Employed by Hospitals and Investor-Owned Entities
Last week (November 20, 2018), I mentioned the increase in the physician dissatisfaction index, which now tops out at 3.95 out of a possible 5. See my Success in Motion video, Physician Misery Index Jumps Up Due To Dissatisfaction. The survey, conducted annually by the data technology firm Geneia, found that 87% of surveyed physicians say…