Ebay and Craigslist have disintermediated the classified section in the newspaper, which used to be the largest moneymaker in that business. The newspaper as middleman has been put to bed for the last time.
Tag: patient
Price is what you pay. Value is what you get.
Price is what you pay. Value is what you get.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Unlike most medical groups and even most hospital systems, Amazon is bursting with dollars and with the energy to aim for the fences and to keep swinging away.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Here, Mark discusses parallels between the Industrial Revolution, the bespoke customization of bike frames, and modern medical practice: more patients and a transformational experience.
Cyber criminals pay far more for health data than for credit card or banking information.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Price is what you pay. Value is what you get.