Physician alignment is all the rage. But of course, as I’ve written before, hospitals use the line “align” when they’re actually a lyin’ to you. That is, unless the meaning of the word align actually is “to control.” However, as is the case with much propaganda, there is a kernel of truth within the concept…
Tag: experience monopoly
From Robert Frost’s Road to the Great Junction
Medical groups face a pivotal choice: commoditization or creating an experience monopoly. Which path will define your future?
Stars Don’t Audition. Why Are You Responding to That RFP?
When I first began practice, I worked for a law firm that represented clients in the entertainment industry. One thing that struck me from each morning’s required reading, Daily Variety, was that although it carried many announcements of auditions for minor roles, stars didn’t have to audition at all – in fact, the paper often…
Right Sized Group
Explore the dynamics of hospital based groups and the debate on whether to merge for growth or maintain independence.
Customer (Dis)Service
Your care may be excellent, but poor front-office service can drive patients away before they even walk through the door.