Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.
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This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk! I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Ride along with Mark as he discusses the fact that like in other relationships, out of sight might lead to out of mind.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
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What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
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Ride along with Mark as he discusses a way to focus your mind on building your practice.
Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.
Robert Collier, one of the fathers of direct mail advertising, famously advised copywriters to enter the conversation already going on within the customer’s mind.
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I left several messages in the afternoon to see if my car was ready. No one returned my call.
