Ride along with Mark as he discusses the fact that like in other relationships, out of sight might lead to out of mind.
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What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
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What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
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Mark F. Weiss
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Ride along with Mark as he discusses a way to focus your mind on building your practice.
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Mark F. Weiss
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems. Learn how can you avoid the same fate.
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Mark F. Weiss
Robert Collier, one of the fathers of direct mail advertising, famously advised copywriters to enter the conversation already going on within the customer’s mind.
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Mark F. Weiss
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Yesterday morning, I took my car to the dealer for service. I left several messages in the afternoon to see if the car was ready. No one returned my call.
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Mark F. Weiss
Unlike slow lorises, glacial speed is not a medical group’s friend. Your predators have an easier time spotting your weaknesses when you’re standing still.
How easy, or hard, do you make it for potential deal partners to find you?
