Where’s your next meal coming from?
Tag: source
The fact is that your customers don’t give a whit about you and your group, but they care immensely about their own self interests.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
Ride along with Mark as he discusses the fact that like in other relationships, out of sight might lead to out of mind.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download
Ride along with Mark as he discusses a way to focus your mind on building your practice.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
