What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
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What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
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Mark F. Weiss
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Ride along with Mark as he discusses a way to focus your mind on building your practice.
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Mark F. Weiss
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems. Learn how can you avoid the same fate.
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Mark F. Weiss
Robert Collier, one of the fathers of direct mail advertising, famously advised copywriters to enter the conversation already going on within the customer’s mind.
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Mark F. Weiss
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Yesterday morning, I took my car to the dealer for service. I left several messages in the afternoon to see if the car was ready. No one returned my call.
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Mark F. Weiss
Unlike slow lorises, glacial speed is not a medical group’s friend. Your predators have an easier time spotting your weaknesses when you’re standing still. Your leaders gain nothing by simply protecting the status quo.
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Mark F. Weiss
How easy, or hard, do you make it for potential deal partners to find you?
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Mark F. Weiss
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Comment or contact me if you’d like to discuss this post.
Mark F. Weiss
