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Success In Motion | Videocast

Starbucks and the Creation of Problems Via Solutions – Success in Motion

Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.

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Customer Service | Manage Your Practice

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Redux

This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk! I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.

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Success In Motion | Videocast

Why You Need to Let Them Know You’re Really There – Success in Motion

Ride along with Mark as he discusses the fact that like in other relationships, out of sight might lead to out of mind.

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Podcast

Why You Need to Understand the Concept of Lifetime Value – Podcast

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?

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Customer Service

Why You Need to Understand the Concept of Lifetime Value

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?

Continue Reading...

Podcast

Rebroadcast: Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Podcast

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Success In Motion | Videocast

What If Your Medical License Only Let You Treat One Patient or Work at One Facility? – Success in Motion

Ride along with Mark as he discusses a way to focus your mind on building your practice.

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Success In Motion | Videocast

Starbucks and the Creation of Problems Via Solutions – Success in Motion

Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.

Continue Reading...

Podcast

What a Long-Dead Copywriter Knew About Medical Group Success – Podcast

Robert Collier, one of the fathers of direct mail advertising, famously advised copywriters to enter the conversation already going on within the customer’s mind.

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Medical Group Minute | Videocast

Why Make It So Easy for Your Competitors? – Medical Group Minute

I left several messages in the afternoon to see if my car was ready. No one returned my call.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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BOOK: The Medical Group Governance Matrix
BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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