Join Mark in a discussion of the lesson learned from Starbuck's "solution" to its customer service problems, a solution that created bigger problems.
Tag: service
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
oints. They’ve also figured out that some are willing to travel in a slightly different style. And yes, there's an analogy here to healthcare.
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The issue is the function, patient care, not the location in which care is delivered.
It's not just the delivery of medical care that determines the value that your medical practice or group delivers. It's all of the "soft" stuff as well.
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk! I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
Podcast: Play in new window | Download
Ride along with Mark, your choice, first class or coach, while he discusses segmenting your service offerings.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
