It’s a no-brainer that you can be more effective at finding and correcting potential fraud by conducting periodic audits on both internal and outsourced operations.
Tag: service
Don’t Incentivize for What You Shouldn’t Get – Podcast
What if your incentives are driving your employees to do things that are clearly detrimental to your business?
Are You Lying About the Present and Shortchanging Your Future? – Medical Group Minute
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Customer (Dis)Service – Medical Group Minute
Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Carlitos and the Crisis Of Customer Service – Medical Group Minute
Great food isn’t enough to keep a customer. Neither is great medical care.
“No Poach” Case Leads to Guilty Plea – What You Need to Know – Success in Motion
Ride along with Mark as he discusses the danger of agreeing with a competitor to allocate employees.
Does Your Employment Contract Have Teeth? – Medical Group Minute
Does your group have a contractual right to enforce standards of behavior?
Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Medical Group Minute
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Podcast
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.