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Tag: service

Negotiation

Risky Business: Outsourcing Coding, Billing, Collection . . . but not Risk

Data risk itself can be sliced like cold cuts: HIPAA risk, state confidentiality of medical information risk, credit card data risk, and so on.

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Success In Motion | Videocast

Starbucks and the Creation of Problems Via Solutions – Success in Motion

Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.

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Manage Your Practice | Strategy

Consider the Concept of Segmenting Your Service Offerings – Medical Group Minute

I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.

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Manage Your Practice | Podcast | Strategy

Consider the Concept of Segmenting Your Service Offerings – Podcast

oints. They’ve also figured out that some are willing to travel in a slightly different style. And yes, there’s an analogy here to healthcare.

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Impending Death of Hospitals

The Future of Healthcare Is Functions, Not Places

The issue is the function, patient care, not the location in which care is delivered.

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Medical Group Minute | Videocast

How Are Your Services Valued? – Rebroadcast – Medical Group Minute

It’s not just the delivery of medical care that determines the value that your medical practice or group delivers. It’s all of the “soft” stuff as well.

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Manage Your Practice | Strategy

Consider the Concept of Segmenting Your Service Offerings

I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.

Continue Reading...

Customer Service | Manage Your Practice

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Redux

This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.

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Podcast

Why You Need to Understand the Concept of Lifetime Value – Podcast

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?

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Success In Motion | Videocast

Consider the Concept of Segmenting Your Service Offerings – Success in Motion

Ride along with Mark, your choice, first class or coach, while he discusses segmenting your service offerings.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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BOOK: The Medical Group Governance Matrix
BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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