The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
Tag: service
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Great food isn’t enough to keep a customer. Neither is great medical care.
Ride along with Mark as he discusses the danger of agreeing with a competitor to allocate employees.
Does your group have a contractual right to enforce standards of behavior?
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Data risk itself can be sliced like cold cuts: HIPAA risk, state confidentiality of medical information risk, credit card data risk, and so on.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
