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Tag: service

Medical Group Minute | Videocast

Are You Lying About the Present and Shortchanging Your Future? – Medical Group Minute

The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Videocast

Carlitos and the Crisis Of Customer Service – Medical Group Minute

Great food isn’t enough to keep a customer. Neither is great medical care.

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Success In Motion | Videocast

“No Poach” Case Leads to Guilty Plea – What You Need to Know – Success in Motion

Ride along with Mark as he discusses the danger of agreeing with a competitor to allocate employees.

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Medical Group Minute | Videocast

Does Your Employment Contract Have Teeth? – Medical Group Minute

Does your group have a contractual right to enforce standards of behavior?

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Customer Service | Medical Group Minute | Videocast

Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Medical Group Minute

Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.

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Customer Service | Podcast

Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Podcast

Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.

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Negotiation

Risky Business: Outsourcing Coding, Billing, Collection . . . but not Risk

Data risk itself can be sliced like cold cuts: HIPAA risk, state confidentiality of medical information risk, credit card data risk, and so on.

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Success In Motion | Videocast

Starbucks and the Creation of Problems Via Solutions – Success in Motion

Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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BOOK: The Medical Group Governance Matrix
BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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