That’s odd, because physicians sometime demonstrate that ability, at least on billing records.
“If you could kick the person in the pants responsible for most of your trouble, you wouldn’t sit for a month.” – Teddy Roosevelt
Instead of Cokes or 7-Ups, efforts are placed into the machine and are dispensed to patients.
Ride along with Mark as he discusses why you must take the things you hear with a grain of salt.
Simply providing an experience isn’t enough. At its core, a successful exchange involves delivering value as well.
Here, courtesy of Tenet Healthcare and two terminated cardiologists is a lesson about firing physicians . . . and, when not to.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Try staying ahead of the curve rather than subscribing to the status quo of best practices.
You can benefit from my teachable moment: As hard as it was for me to learn, in both pizza and CNTCs, less is more.