Learn how the same psychology of small, personal touches can drive thousands to millions of dollars in business to you.
Tag: customer
Many physicians bemoan the fact that we have retail, corporate run walk in clinics, such as the Minute Clinics run by CVS, staffed with nurse practitioners and PAs.
The limo driver said that he’d made some bad choices in life. Some things hadn’t worked out as planned.
The hospital CFO was hooked on heroin. The heroin of big data.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Ride along with Mark as he discusses how you must uncover and protect your medical practice’s or healthcare business’s hidden intellectual property.
Ride along with Mark as he discusses a way to focus your mind on building your practice.
Ride along as Mark discusses the flip side of the cosmetologist who opens a “medi-spa:” The expansion of medical practice beyond the traditional bounds of treatment into lifestyle.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
Many physicians bemoan the fact that we have retail, corporate run walk in clinics, such as the Minute Clinics run by CVS, staffed with nurse practitioners and PAs. But, like it or not, the Minute Clinic and other variants of a consumer-friendly model are going to become an increasing part of the way healthcare is […]