Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
Category: Group Culture
Sure, it’s all PC to “counsel” these guys. To tell them how much you love them if only they will toe the line and be good boys or girls and get along with everyone while singing Kumbaya.
How does a group of, say, 100 physicians account for whose work is going to be cut back, or who will have to be let go, when and if a facility the group serves closes or drastically scales back?
No, you’re not Ebenezer Scrooge from Charles Dickens’ 1843 novella A Christmas Carol, but Sam Walton’s ghost can teach you a lesson about your future.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle.
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle. Mostly, though, it’s a lie because value is determined by the customer, not by some bean counter at CMS. Sure, CMS may be paying the bill for Medicare patients, but the patients are the actual customers and only they can assess whether value was truly delivered.
What if a physician isn’t actually disruptive, but simply nonconformist or challenging?
“Value based billing” remains dominant in the medical industry news, chiefly from the MACRA angle. Mostly, though, it’s a lie because value is determined by the customer, not by some bean counter at CMS. Sure, CMS may be paying the bill for Medicare patients, but the patients are the actual customers and only they can assess whether value was truly delivered.
“No plan survives contact with the enemy,” is a famous concept credited to many, bastardized by dozens, and plagiarized by even more. That’s because it’s true. But the fragility of plans does not mean that you should forsake planning for your medical group’s or healthcare business’ future. In fact, it means just the opposite: You […]
His first store was wildly successful. That is, until he realized that he had signed a short term lease with no renewal option. At the end of the few year term, the landlord not only took back the space, he took over the operation of the store.
