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Videocast

Carlitos and the Crisis Of Customer Service – Medical Group Minute

Great food isn’t enough to keep a customer. Neither is great medical care.

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Group Culture

It Costs Nothing to Compete on the Basis of Common Courtesy

Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.

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Medical Group Minute | Videocast

I’d Rather Go Somewhere Else – Medical Group Minute

You need to hire for more than clinical competence or even clinical excellence.

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Success In Motion | Videocast

Who’s Accrediting the Accreditors? – Success in Motion

Ride along with Mark as he questions who’s accrediting the accreditors, even the biggest one of all, the Joint Commission.

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Podcast

When You Have Time to Gripe – Podcast

“When you have time to gripe, you have time to wipe. When you have time to lean, you have time to clean.” Podcast: Play in new window | Download

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Success In Motion | Videocast

What Are You Hiring For? – Success in Motion Series

Do yourself a favor and ride along with Mark as he talks about a secret to hiring physicians and other medical group employees.

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Medical Group Minute | Videocast

Does Your Medical Group Have a Success Prevention Department? – Medical Group Minute

Are you actually preventing your medical group’s success?

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Videocast

Carlitos and the Crisis Of Customer Service – Medical Group Minute

Great food isn’t enough to keep a customer. Neither is great medical care.

Continue Reading...

Medical Group Minute | Videocast

Unifying Your Group – Medical Group Minute

But your group needs to portray a unified image.

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Medical Group Minute | Videocast

Competing on the Basis of Common Courtesy – Medical Group Minute

Demonstrate, don’t just talk about, high touch, high caring service.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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Others see a crisis and freeze in fear. Learn how to see the opportunities and obtain the tools to increase your odds of obtaining them.

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BOOK: The Medical Group Governance Matrix
BOOK: The Medical Group Governance Matrix
BOOK: The Impending Death of Hospitals
BOOK: The Impending Death of Hospitals
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