Great food isn’t enough to keep a customer. Neither is great medical care.
Tag: training
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
You need to hire for more than clinical competence or even clinical excellence.
Ride along with Mark as he questions who’s accrediting the accreditors, even the biggest one of all, the Joint Commission.
“When you have time to gripe, you have time to wipe. When you have time to lean, you have time to clean.” Podcast: Play in new window | Download
Do yourself a favor and ride along with Mark as he talks about a secret to hiring physicians and other medical group employees.
Are you actually preventing your medical group’s success?
Great food isn’t enough to keep a customer. Neither is great medical care.
But your group needs to portray a unified image.
Demonstrate, don’t just talk about, high touch, high caring service.
