Demonstrate, don’t just talk about, high touch, high caring service.
Tag: training
“When you have time to gripe, you have time to wipe. When you have time to lean, you have time to clean.”
Great food isn’t enough to keep a customer. Neither is great medical care.
Demonstrate, don’t just talk about, high touch, high caring service.
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
Your group needs to portray a unified image.
There’s a lot medical groups can learn from the service aspects of other industries. Take Carlitos Cafe Y Cantina restaurant on State Street in Santa Barbara, California for instance. The food is great — great enough to have attracted my business on a very regular basis for the past 7 years. But over the past […]
As hard as it is for me to say, it’s been 40 years since I had my summer job at McDonald’s. Yet after all this time, I remember some of the standards-enforcing mechanisms the franchise used, from written instructions on how each of the food items was to be prepared, to cards bearing sayings such […]
Are you actually preventing your medical group’s success?
If you build it, you might just chase them away. The parking lot in front of Fry’s Electronics was massive, but even so, it seemed small in comparison to the 150,000 or so square feet of store space. But walking in the door with a computer to be repaired, the first step in running the […]