Don’t make the mistake of thinking that being late signals your importance or your power.
Tag: courtesy
Don’t make the mistake of thinking that being late signals your importance or your power.
Don’t make the mistake of thinking that being late signals your importance or your power.
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
A friend told me about his old boss, a guy who thought he was sending a message of his own importance by showing up late to meetings with his clients.
A friend told me about his old boss, a guy who thought he was sending a message of his own importance by showing up late to meetings with his clients.
For physician group leaders, that means showing up on time to meet, in person or remotely, with hospital administrators, to meet with potential deal partners, to meet with your bankers, and so on. Especially if what you’re showing up to is a negotiation.
Demonstrate, don’t just talk about, high touch, high caring service.
Demonstrate, don’t just talk about, high touch, high caring service.
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.