Imagine that you are an engineer packing a space vehicle for flight. You’d include what you’d intend be used and toss in some backups – but you certainly wouldn’t include anything that won’t be required.
New Years UnResolutions for 2013
I’ve sometimes wondered about the amount of importance attached to the arbitrary selection of the date we call January 1, New Years Day, as the date on which to make resolutions about our future behavior.
Act on Company Model Threats as Soon as They Surface – Podcast
Attack a company model arrangement as soon as the threat surfaces.
No, It’s Impossible!
How may times have you heard someone say, or yourself said, that some event that would affect your group, your career, your future, is so remote that it’s impossible.
Branded
There’s a lot of talk about branding. Almost all of it is just noise.
On the other hand, the definition of branding cited by David Ogilvy, the advertising genius, “the intangible sum of a product’s attributes” provides an elegant lesson for medical group leaders.
Demonstrating Involvement – a Required Part of Hospital Negotiation in a Communal Society – Podcast
Medical groups must demonstrate communal involvement as a part of the negotiating process.
Layoff Doctors
Many pundits claim, and many physicians believe, that hospital employment is a more stable career path than independent practice. But is that truly the case?
A Tear in the Fabric of Medical Groups
Have you ever tried to stretch pizza dough? Pull it too much or too thin, and you end up with a tear. Many medical groups suffer from the same effect as a result of differing camps within their ownership ranks. Some members are focused on immediate returns: the amount of their paychecks and the workload…
Competing on the Basis of Common Courtesy
Prior to a recent speech to medical residents, I was chatting with the Department Chair concerning the growing importance of customer service in healthcare.
You Can’t Un-Ring That Bell
Many of the acts, actions and activities within the scope of your group’s members’ daily duties are manageable as they relate to your group’s business strategy. They impact the success or failure of your group. For instance, consider the conduct, comments, and other communication, verbal and nonverbal, between members of your team and patients, referring…