Someone, or some faceless trend, is always impacting your future.
Hostess Twinkies and Hospital-Centric Healthcare
Hungry for sweet junk food? I just checked, and a box of 50 Hostess Twinkies is selling on Amazon for over $95. I haven’t had a Twinkie or a Hostess cupcake for over 20 years, but I’m obviously in the minority as hundreds of thousands of people, or perhaps more, are going crazy over the…
Lessons on Negotiation From Artie the Briard
As I sat down to write not this, but another blog post, my dog, Artie, reminded me of an important lesson in connection with negotiation. Armed with my notes and a rough outline, I prepared to write a post about Hostess Twinkies and hospital-centric healthcare, which will now be, I hope, the post following this…
Carlitos and the Crisis of Customer Service
There’s a lot medical groups can learn from the service aspects of other industries. Take Carlitos Cafe Y Cantina restaurant on State Street in Santa Barbara, California for instance. The food is great — great enough to have attracted my business on a very regular basis for the past 7 years. But over the past…
Tying Your Medical Group’s Future to a Rock
I counsel my clients to develop broad, deep and wide relationships with the facilities they serve.
Act on Company Model Threats as Soon as They Surface
The bus hurtles down the road, picking up speed, faster and faster, quickly passing one, then another, and then yet another large yellow sign warning that a sharp curve lies ahead, speed limit 15. But no one’s touching the brakes and, in fact, none of the passengers on the bus is driving. Then, 20 or 30…
Wringing Profit From Physician Group Compliance: Operational Compliance – Podcast
Physician groups can profit from their compliance efforts.
Demonstrating Involvement – a Required Part of Hospital Negotiation In a Communal Society
As the societal trend swings even harder toward the communal and the cooperative, it’s more important than ever that medical groups understand that maintaining their relationships with hospitals requires breadth, depth, and length. This means involvement in a wide range of hospital and medical staff issues, leadership, not just participation, and commitment to a long…
How Sharp is Your Group? Strategy, Tactics and the Future of Your Medical Group
The Wall Street Journal reported that Japan’s 100 year old Sharp Corp. announced that it had doubts that it could remain as a going concern. Sharp had invested heavily in building liquid crystal display manufacturing plants in order to compete with its South Korean rivals, only to have the market collapse. Sharp’s president was quoted as…
Sun Tzu and Group Strategy – Podcast
Having all group members buy in to the same cause is a winning strategy.