That summer at Magic Mountain was a petri dish of customer service and other business education. Here are 4.5 of the lessons that I learned.
The devil though, is in the details: what’s value to you isn’t value to everyone. And, value is determined by the buyer.
Could you smell it in Cleveland, Carson City or Cape Cod? The stench filled the air in Paris, as taxi drivers burned tires to protest Uber. Having paid hundreds of thousands of Euros for their taxi permits, the drivers have been disrupted and they don’t like it. Will hospital administrators in Cleveland, Carson City and […]
Market consolidation – that’s what’s impacting medical groups of all stripes and sizes.
Far too often, medical groups – in fact, closely held businesses of all kinds – have bombs, of sorts, within them, too.
You get what you pay for. If you try to get it without paying for it, you won’t get much of it, at least not of high quality. And you are probably stealing. The irony is that you are stealing from yourself, from your future. Medical Group Compensation Plans What does your medical group’s compensation […]
I recently read an article about hospitals training physicians for “leadership” roles. What those hospitals are really doing is training more physicians to become hospital-employed or hospital-controlled managers.
If you attended my recent webinar, The Impending Death of Hospitals, you know that I firmly believe that healthcare delivery is shifting away from hospitals and their aligned physicians. In fact, the prognosis for hospitals, at least as we know them today, is guarded. As another guidepost in this transformation, Tenet Healthcare Corporation just announced […]
When we talk about joint ventures in healthcare, we tend to think of illegality.
The federal Anti-Kickback Statute (the “AKS”) makes it a crime to pay remuneration to induce a referral of a federal health care program patient. Many are familiar with the safe harbors, the exceptions, for physician employment agreements and for personal services contracts. But many mistakenly believe that simply following the “recipe” set out in those safe […]