Something that is resilient isn’t the actual opposite of fragile — it isn’t made better when shaken — it’s just able to withstand being shaken.
Tag: relationship
In the book Antifragile, author Nassim Taleb points out that there’s no word that describes the opposite of fragile.
To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
If collaboration really is the real thing, let the hospital design the deal, but the physicians control it.
No matter how good it looks, no matter how profitable it is, you can’t be dependent upon any customer for a significant part of your business.
Take a seat as Mark discusses the concept of antifragility as applied to your medical group and then shares a tool to achieve it.
Ride along with Mark as he discusses a way to focus your mind on building your practice.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
“When you have time to gripe, you have time to wipe. When you have time to lean, you have time to clean.”
I was looking back over old posts and came across one written at the height, or depth (that’s my point), of the recession. Times have changed, but for many medical groups economic challenges remain, some from the general economy and others from the tectonic changes within the industry that have taken place, are taking place, […]