Highly successful medical groups operate in concert with bureaucratic hospitals but avoid the taint of bureaucracy themselves.
Utilizing a Unit Concept to Drive Success
Medical groups view their practice as consisting of several independent, yet coordinated, units, each of which requires a separate focus.
Exploiting the Power of First Impressions
First impressions matter, and this is more than simply a social rule. Last week, a new notebook computer that we had ordered arrived at the office. We have other computers, from Macs and other Apple products to a number of PCs that we use for various functions. In ordering the new notebook computer, my office…
Don’t Worry About Your Future – The Hospital Has it All Planned – Podcast
The hospital has written the script for your future. Don’t like it? Grab your own pen.
Stars Don’t Audition. Why Are You Responding to That RFP?
When I first began practice, I worked for a law firm that represented clients in the entertainment industry. One thing that struck me from each morning’s required reading, Daily Variety, was that although it carried many announcements of auditions for minor roles, stars didn’t have to audition at all – in fact, the paper often…
Yes, I Agree
First impressions shape patient satisfaction. Ensure your group’s initial interactions align with your quality of care.
The Group-Physician Relationship – Podcast
Why are group-physician relationships so complicated when the rules are so simple?
Timing Exclusive Contract Negotiation
Every interaction counts. Begin negotiating your next exclusive contract as soon as the ink is dry on the current one.
You Are Not a Service
Running a hospital based group as “service” for the hospital, functioning as a sort of clearinghouse for income and expenses, severely limits your group’s future. It limits the willingness, and the ability, of your group to pursue outside opportunities. That’s chiefly because there is tremendous pressure to pass through to the owner, and often to…
Same Company. Two Different Experiences. One Big Failure.
Understand the complexities of business failure through examples from the airline sector and its inconsistent customer experience.