The tides come in and out, ties get wider then narrower then wider again, and society cycles round and round from “me” to “we.” Today’s society is heavily affected by “we” think, from notions of shared sacrifice, to paying your fair share, to “giving back.” Not every individual or entity in a society buys into…
How to Secure Customer Satisfaction – Podcast
Stop kidding yourself that the delivery of expert, even world-class, medical care is sufficient to guarantee your group’s future.
From Pigs to Model T’s to Medical Care
It’s said that Henry Ford adopted the modern production line, with each worker focusing on a part instead of assembling a whole, from his observations of the way that Chicago slaughterhouses “dressed” pigs. On October 1, 1908, the first Model T rolled off the production line. Available, famously, in any color you wanted as long…
How the Hospital Cut the Stipend and Lost a Bundle
You can buy a cheap pair of dress shoes that will crack and wear out in a year or you can buy shoes with an initial high price tag with much more supple leather and better craftsmanship that will last, with upkeep, more than a decade. Which pair was actually less expensive?
Creative Destruction – Podcast
If you are ever to break out of the current paradigm, it will not be by benchmarking to the best practices of other groups headed downward in the same maelstrom.
Do You See Your Group As It Is or As You Wish It Were?
Did you ever see the infomercial for Blu-Blocker sunglasses or a copycat product? Seeming passersby are treated to the view through the lenses and, voila, what was gloomy or glary or just plain old ugly is now bright, but not too bright, clear and lovely. Are you wearing a metaphorical pair of those beauties right…
Does Your Hospital Want a Relationship or Just a Transaction?
Does the hospital want a relationship with your group or does it just want a transaction? One of the key elements in the changing healthcare market is the fact that there is a growing desire on the part of many facilities to devalue the relationship aspects of their dealings with physician groups. Instead, they view…
The Two Classes of Hospital Based Medical Group Disruptors
Most hospital based physician groups aren’t committed to success at all, they’re just committed to wanting to be left alone, to staying the same. But that’s impossible. There are two classes of major practice disruptors lurking: The staffing/management services devote large budgets to advertising and marketing, and hire telemarketers to cold call your hospital. Their campaigns…
Business Worth Having
The market for anesthesia services is changing quickly. The trends of hospital-centric healthcare and commoditized staffing services masquerading as true groups are combining to form a maelstrom that will take many local groups, as well as a significant number of facilities and the staffing services themselves, to rock bottom.
Accountable Care Organizations: Accountable to Whom – Podcast
The talking heads of healthcare are at it again: A new acronym to save healthcare has arrived, the ACO, an “accountable care organization.”