Value is what’s important to your customer. Not to you.
Value
McDonald’s and Delivering Medical Group Value
From an economics viewpoint, value is receiving more than what is given up in exchange. That’s why a customer or a client or a patient buys.
Understanding Price, Value and How to Use Them
If value, to you, exceeds the price you pay, you got a good deal. Price is what you pay, value is what you get.
Value and the Price of Not Providing It
Today, there’s no longer even the “promise” of lifetime employment. “Retirement” as in replacement, replacement just like an old machine, is as far off as the next layoff or the next outsourcing.
Building Value Within Your Medical Group
If you were going to sell your house, you’d make sure that it’s put into decent or even prime shape before listing it, right?
Why There’s Always More
There’s always more that you can do to improve your business’s health. To strengthen its position. To improve its chances of survival and beyond.
Survey Yourself
Hospitals often use surveys as a weapon to attack hospital-based groups. No matter who runs the survey, they are prone to error, misuse and out right abuse. In fact over the last three decades, I’ve never seen a medical staff survey that wasn’t defective. Querying all of the psychiatrists on staff about the quality of…
The End of Healthcare Symbiosis Might Just Kill the Host (and End the Career of the Hospital CEO)
The move by hospitals to “strengthen” hospital-based departments, and the hospital’s own finances, by outsourcing to so-called national groups and “contract management companies” might just result in the destruction of the hospital. The chances are even higher that it will end the careers of many hospital executives. Over the last 30 to 40 years, both…
Unifying Your Group
As hard as it is for me to say, it’s been 40 years since I had my summer job at McDonald’s. Yet after all this time, I remember some of the standards-enforcing mechanisms the franchise used, from written instructions on how each of the food items was to be prepared, to cards bearing sayings such…
Ready. Fire! Aim.
“Ready. Fire! Aim.” Maybe you’ve heard that business saying, designed to spur you to action before too much planning bogs you down.