A few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage.
The Business of Healthcare
Discussing the business side of all things healthcare.
What a Bad Waiter Can Teach Medical Leaders – Success in Motion
Ride along with Mark as he discusses lessons you can learn from a bad dining experience.
Consider the Concept of Segmenting Your Service Offerings – Success in Motion
Ride along with Mark, your choice, first class or coach, while he discusses segmenting your service offerings.
Hospital Divorces Anesthesia Group after Twenty-Four Years of Marriage – Podcast
We still love you but, hey, we’re in love with someone else who spends less on clothes stipends.
Don’t Confuse Strategy With Tactics (Or With Garbage) – Medical Group Minute
Examine an emerging thought process among new “experts” who question making long-term decisions.
Hospital Divorces Anesthesia Group After 24 Years of Marriage – Medical Group Minute
We still love you but, hey, we’re in love with someone else who spends less on stipends.
Cooking Time = Negotiating Time – Podcast
Each negotiation has its own timing, not one set by a standard recipe or by a clock on the wall or on the calendar, but one that can be, and should be, set by you.
Driverless Cars Might Not Crash but They Will Impact the Business of Healthcare – Podcast
What’s the impact on your practice?
To Serve Man
Many medical groups, certainly many hospital-based groups but, increasingly, even office-based groups, view themselves as simply providing a “service” for the hospital.
News Flash: Physician Dissatisfaction Highest Among Those Employed by Hospitals and Investor-Owned Entities
Last week (November 20, 2018), I mentioned the increase in the physician dissatisfaction index, which now tops out at 3.95 out of a possible 5. See my Success in Motion video, Physician Misery Index Jumps Up Due To Dissatisfaction. The survey, conducted annually by the data technology firm Geneia, found that 87% of surveyed physicians say…


