I’ve written before about the importance of customer service (see, for example, my blog posts of September 26, 2009, and June 3, 2009, or my article Securing Customer Satisfaction). Many medical groups have trouble focusing on improving customer service, and in getting their providers to implement tactics to support the group’s customer service strategy, because…
The Business of Healthcare
Discussing the business side of all things healthcare.
JetBlue-ing up Your Practice
How will you prepare for unexpected situations in the workplace, like those by the JetBlue flight attendant who virally went “postal.”
“When Negotiations Begin”
The start of a healthcare deal sets the tone. Learn why early negotiation strategy is critical for physicians and medical groups.
Walmart and Specialty Hospitals
Walmart’s move into specialty hospitals may reshape healthcare access and competition—understand the implications for medical groups.
Group Message Requires Consistent Language
Every interaction with hospital administration is a negotiation. Ensure your group’s messaging is unified and strategic.
Is There a Paraprofessional in YOUR Future?
A few weeks ago I wrote in the Advisory e-Alert (March 24, 2009 issue — see this link to the e- Alert archive) about what will happen to your group when the hospital closes.
“Thrival” Tip No. 2 – Maximize the Value of Touchpoints With Patients
Every touchpoint a physician or medical group has with a patient is an opportunity to build the relationship — it’s also an opportunity to dramatically increase the chances, and speed, of patient collections.
Physician (non)Retirement – Impact on Your Practice
It’s widely expected that the decline in the stock market and the recession in general will force large numbers of physicians to work beyond their projected retirement dates.