People can’t separate emotions from decision-making. They can lie about it and claim emotions are not a factor, but it’s frankly impossible for emotions not to be a major driver of decision-making.
Tag: physician
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Take a seat and relax while you ride along with Mark and discuss the problem of expecting a valuable answer to the completely wrong question.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
We often strive to become a partner, a shareholder, a member – whatever the arrangement is to attain the golden ring, the equity position.
A magic show is about misdirection: that which is seen and that which isn’t seen.
It was June when I saw it. The boarded-up stores of Main Street, paved red with bricks and lost hope.
In the U.S., it seems that lots of people expect a tip, from the person who simply hands you your coffee at Starbucks to, I’d expect, hospital administrators (but only at for-profit facilities). Okay, just kidding, but you get the idea.
I stood there with the other workers, a large rotating table separating us.
Ride along with Mark as he discusses another example of a “coup” led by staff within yet another medical bureaucracy.
