Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Tag: lifetime
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?
What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Dry cleaners know that once they attract a customer, it’s extremely likely that he or she will continue to patronize the store for years unless the dry cleaner does something to wreck the relationship.
