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Tag: lifetime

Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

Continue Reading...

Customer Service | Manage Your Practice

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Redux

This post, a repeat of one from several years ago, is as valid as ever. Not reading it is at your own risk!
I’m writing this as I’m waiting for a flu shot at a Costco pharmacy. And waiting. And waiting.

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Podcast

Why You Need to Understand the Concept of Lifetime Value – Podcast

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center?

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Customer Service

Why You Need to Understand the Concept of Lifetime Value

What’s a relationship worth to your business, whether your business is a medical practice or a healthcare facility such as an ASC or an imaging center? Originally limited to marketing (where it remains a very powerful idea), the concept of lifetime value involves looking at the worth of a customer not as the one-off value […]

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Podcast

Rebroadcast: Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Podcast

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download

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Medical Group Minute | Videocast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.

Continue Reading...

Podcast

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Podcast

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Podcast: Play in new window | Download

Continue Reading...

Customer Service

Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer?

Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Dry cleaners know that once they attract a customer, it’s extremely likely that he or she will continue to patronize the store for years unless the dry cleaner does something to wreck the relationship.

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About Mark
About Mark

 
Mark F. Weiss represents large physician groups, highly entrepreneurial physicians, and physicians and others in the development of surgery centers, imaging facilities and other healthcare ventures. The object is success. 

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