Listen to Mark as he discusses that it's not the people that you have to fire that ruin your organization; it's the people you should have fired but didn't.
To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
Ride along with Mark as he lets you in on the most important business lesson from the first presidential debate.
Let’s talk today about arbitration agreements in a contract setting. Why would you want one? Is it a tool to help you? Or is it a tool to be used against you?
Listen to Mark as he discusses that a few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage..
Today, there’s no longer even the “promise” of lifetime employment. “Retirement” as in replacement, replacement just like an old machine, is as far off as the next layoff or the next outsourcing.
Ride along with Mark while he discusses abuse of common sense and provisions concerning being “disrespectful.”
In a move reminiscent of prohibition era crime fighter Eliot Ness, the U.S. Department of Justice recently announced a coordinated enforcement action against 345 alleged healthcare criminals, including over 100 physicians and other licensed (for now) healthcare professionals, in 51 judicial districts.
Uniforms send a message to others. Witness the quintessential example: the police officer. Even security guards and TSA workers don faux police uniforms with iron-on badges to manipulate people into a high degree of compliance. What uniform are your employees wearing?