Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
A Refresher on Price Versus Value
Price is what you pay. Value is what you get.
Consider the Concept of Segmenting Your Service Offerings – Medical Group Minute
I listened to a very interesting podcast called “The Soul of Enterprise.” It’s a business podcast mostly aimed at accountants, but it applies to other professional service providers as well.
The Problem with Dealing with Amateurs – Success in Motion
Sit back and relax as Mark discusses the problem with dealing with amateurs.
2022 New Year’s Un-Resolutions
In keeping with our New Year’s Tradition, here’s the hack. Flip things around: What will you not do, or stop doing, next year?
You Are Not a Service – Podcast
Running a hospital based group as “service” for the hospital, functioning as a sort of clearinghouse for income and expenses, severely limits your group’s future.
Exploiting the Power of First Impressions – Medical Group Minute
What can your group do to construct, manage and exploit the power of first impressions?
Confidentiality Provisions and Attacking RFPs – Success in Motion
This is important for hospital-based physician groups with exclusive contracts, as well as for office-based practices with hospital contracts.
Fed Insiders Signal That the Time to Deal is Now.
If you are interested in selling an interest in a facility or in any other asset, a physician practice, for example, the time to deal is now.
Physician Discontent with Hospital Employment Beginning to Boil – Medical Group Minute
Perhaps it’s only anecdotal, but the several hospital executives and well-connected hospital-affiliated physician group leaders I’ve spoken to within the past few weeks tell the same story: a spate of resignations by hospital-employed physicians.