Simply providing an experience isn’t enough. At its core, a successful exchange involves delivering value as well.
Free $10.6 Million Dollar Lesson on How Not to Fire Physicians – Podcast
Here, courtesy of Tenet Healthcare and two terminated cardiologists is a lesson about firing physicians . . . and, when not to.
Customer Service: Not Enough. Too Much. Hardly Ever Just Right. – Medical Group Minute
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
Why Less Might be More: Medical Group Covenants Not to Compete
You can benefit from my teachable moment: As hard as it was for me to learn, in both pizza and CNTCs, less is more.
Control the Document to Control the Deal – Podcast
In any negotiation, be the party to deliver the first draft and control the deal.
Do You Know the Power of Questions? – Medical Group Minute
“Phone number, please?” Those were the first words spoken by the saleswoman. A question.
Do Due Diligence – Success in Motion
Due diligence is more than the investigation after a deal is tentatively made. It’s also important to investigate, up front, the people and entities with whom you’re planning to deal.
Deteriorated Insulation From the Hassles of Running a Medical Practice – Podcast
The layers of bureaucracy that were supposedly meant to insulate the doctors from the “hassles of running a medical practice” out hassled the actual “hassles of running a medical practice.” Go figure.
Control the Document to Control the Deal – Medical Group Minute
In any negotiation, be the party to deliver the first draft and control the deal.
An Emoji Can Send You to Prison – Success in Motion
Ride along with Mark as he discusses the dangers inherent in texts and emails in connection with business transactions.