Customers — my clients generally refer to them as patients, but that doesn’t make any difference — expect service.
Think About Kickbacks. Then Think Again – Success in Motion Series
A physician has been indicted for his role in a compound pharmacy prescription scam that included disguised kickbacks. Lots of lessons here.
Physician Found Guilty on All Charges Stemming From Re-Use of Single-Use Medical Devices
Don’t set yourself up to go to prison by thinking you are setting the government up to overpay you.
Avoid Shiny Objects in Health Care Deals – Podcast
Ah, the shiny object, the more or less instant gratification.
Bondholders, Docents and Hospital-Based Groups – Medical Group Minute
I recently read an article about a woman bemoaning the fact that she had been “cheated,” as her investment in General Motors bonds was about to become worthless.
DuPuy Pays Millions to Settle, But This Kickback Lesson is Free For You
The AKS prohibits offering, paying, soliciting, or receiving remuneration to induce referrals of items or services covered by Medicare and other federally funded programs.
Emotions as Drivers of Contractual Relationships – Podcast
People can’t separate emotions from decision-making. They can lie about it and claim emotions are not a factor, but it’s frankly impossible for emotions not to be a major driver of decision-making.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Medical Group Minute
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
Are You Penalizing for the “Wrong” Answer to the Wrong Question? – Success in Motion
Take a seat and relax while you ride along with Mark and discuss the problem of expecting a valuable answer to the completely wrong question.
What Does Partnership Really Mean?
We often strive to become a partner, a shareholder, a member – whatever the arrangement is to attain the golden ring, the equity position.