Customer Service

You Can’t Blame Me – I Won’t Tell You My Name

July 23, 2012

I’m on an American Airlines flight.

As I’ve noticed on other flights, the flight attendants are wearing their name tags flipped around so that the back of the tag, not their name, is visible.

What’s their mindset? Is it “excellence” or “I’ll be in trouble?”  The question, of course, is wholly rhetorical.

This should make you wonder which way your group’s physicians’ metaphorical “name tags” are facing.

Are they aiming to please, or are they taking aim?

Comment or contact me if you’d like to discuss this post.

Mark F. Weiss

www.weisspc.com

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