Certainly no one wants to be seen as an easy target, but in many cases a quick resolution of a patient’s unhappiness is far cheaper than the costs of a dispute.
Tag: satisfy
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Dry cleaners know that once they attract a customer, it’s extremely likely that he or she will continue to patronize the store for years unless the dry cleaner does something to wreck the relationship.
They say that beauty is in the eye of the beholder. So, too, is patient satisfaction.
Stop kidding yourself that the delivery of expert, even world-class, medical care is sufficient to guarantee your group’s future.