They looked for a 16 cent phone charge. I know someone who runs an efficient business. Or so he tells me.
Tag: measure
Do You Believe in the Myth of Efficiency? We Aimed for the Wrong Thing, but We Scored a Bullseye! – Podcast
Efficiency. Hospital administrators and other bureaucrats say that they want it. Medical group leaders parrot it.
Do You Measure up or Measure Down? Efficiency vs. Efficacy – Medical Group Minute
They looked for a 16 cent phone charge. I know someone who runs an efficient business. Or so he tells me.
Avoid This Error of Measuring Leadership Success
We humans tend to place tremendous importance on what’s observable and to ignore that which cannot be seen or experienced.
Work Haters and Compensation Plans – Success in Motion Series
What is your compensation plan actually incentivizing?
Do You Measure up or Measure Down? Efficiency vs. Efficacy
Your business doesn’t exist to control costs. It exists to serve your customers. It’s efficacy in terms of doing the right thing the right way for your customers that’s important.
Do You Believe in the Myth of Efficiency? We Aimed for the Wrong Thing, But We Scored a Bullseye!
What we’re really after is efficacy, not efficiency. But that’s harder to measure. Like love, you know it when you feel it, but we can’t objectively measure it.
Super Bowl Ads and Medical Group Leaders
Don’t do what your competitors are doing just because they’re doing it or because you might get some award for it.
Heroin: Hooked on Big Data
What are you in business to do? What do your customers need? What do your customers expect? How do you deliver what’s important to them? How do you go beyond that to delight them?
Artists, Patient Satisfaction, and the Creation of Something Out of Nothing
They say that beauty is in the eye of the beholder. So, too, is patient satisfaction.