What if you were running a restaurant instead of a medical group? Let’s say you decide to measure and reward on the basis of the time a waiter or waitress takes to picks up food in the kitchen and deliver it to the table…
Tag: measure
Super Bowl commercials garner all sorts of buzz for being “creative,” but creativity isn’t selling.
Don’t do what your competitors are doing just because they’re doing it or because you might get some award for it.
Physician compensation is becoming more dependent upon patient satisfaction. Mark discusses a way to hack patient satisfaction surveys.
We’re all aware of the push for greater efficiency in healthcare. Unfortunately, doing the absolute wrong thing the right way is incredibly efficient.
We’re all aware of the push for greater efficiency in healthcare. Unfortunately, doing the absolute wrong thing the right way is incredibly efficient.
The hospital CFO was hooked on heroin. The heroin of big data.
What is satisfaction? How do we measure it? What’s the scale?
Big data. Gotta have it. Gotta manipulate it.
It’s Friday night. After leaving the restaurant you turn onto the sidewalk and walk down the street.