To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
Tag: center
Let’s talk today about arbitration agreements in a contract setting. Why would you want one? Is it a tool to help you? Or is it a tool to be used against you?
Listen to Mark as he discusses that a few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage..
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Ride along with Mark while he discusses abuse of common sense and provisions concerning being “disrespectful.”
Uniforms send a message to others. Witness the quintessential example: the police officer. Even security guards and TSA workers don faux police uniforms with iron-on badges to manipulate people into a high degree of compliance. What uniform are your employees wearing?
Ride along with Mark as he discusses the true costs of our decisions.
Listen to Mark as he discusses how many medical group leaders come to him for help when they’ve got a “problem” and they’re looking for a solution.
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Mobile devices, from laptops to cell phones, are stolen every day. Cars containing those devices, even ones locked “securely,” or so we think, in their trunks, are broken into or themselves stolen every day. Other such devices are simply misplaced. How secure is your data?
Ride along with Mark as he discusses the power of selling transformation.
Just as no vote was required for a dictator like Castro to take over Cuba, no medical staff vote, no survey by Press Ganey, no long and drawn out process among “stakeholders,” is required to topple the status quo.
