This is the video version of
Customer Service: Not Enough. Too Much. Hardly Ever Just Right.
Prefer reading? View the original article here.
Prefer reading? View the original article here.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights. Some, which is probably not really customer service at all but, rather, is following a checklist to absurdity, is actually an inconvenience.
