Managing Risk

An Emoji Can Send You To Prison

A few years ago, I read about someone who sent a text message to a person with whom he was having an argument. In the text, the sender wrote something like, “I’ll get you,” followed by an emoji of a little bomb. That little bomb was interpreted to be a death threat and the sender ended up a convict.

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Managing Risk | The Process Posts

It’s All Related.

Seemingly discrete events in the life of running a hospital-based medical group are interrelated in terms of either leading to the group’s business success or resulting in its failure. Each event, each instance, each interaction, whether within your group, between your group and the hospital, or between group members and other physicians, reverberates far beyond […]

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Managing Risk

Maybe They’ll Bail GM Out, but Will They Bail You Out?

GM ran its business into the ground by becoming focused on everything other than building cars that their customers wanted.  They didn’t even understand who their customers were (in the car business, manufacturers hold to the belief that the dealers are their customers).   But when people stop buying cars, the dealers stop buying cars and the whole system slows or shuts down.

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