If you say that you’re going to do something, do it! We can all apply this lesson in our businesses.
Customer Service
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer? – Podcast
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty.
How to Put Your Finger on the Scale of Patient Satisfaction – Medical Group Minute
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money.
Do What You Say You’re Going to Do – Podcast
“…don’t worry, we’ll have your blog back up by 1:00 p.m. Pacific time on the 28th.” -Network Solutions Employee
How to Put Your Finger on the Scale of Patient Satisfaction
Patient satisfaction surveys are becoming a real part of reimbursement, driving a significant percentage of money. So, I’ve begun thinking about ways to hack them, of ways to put your finger on the scale of patient satisfaction. How can you influence patients’ perceptions in order to increase satisfaction? Here’s an interesting observation. I came across…
Do What You Say You’re Going to Do
Don’t worry, we’ll have your blog back up by 1:00 p.m. Pacific time on the 28th. Yet, as I’m writing this post on the morning of January 30, 2017, our blog is still down. Somehow, someplace within Network Solutions, which provides our webhosting, they disconnected our blog from the rest of our website. Oh, I…
How to Build A Whistleblower – Medical Group Minute
When I was a kid, I built models, usually of airplanes and of cars.Some hospitals and medical groups build whistleblowers.
How to Build a Whistleblower
When I was a kid, I built models, usually of airplanes and of cars. Some hospitals and medical groups build whistleblowers. I’m not kidding you. These healthcare entities ignore employees or partners who come to the business or group with complaints related to billing irregularities, upcoding, lack of medical necessity, and so on. In doing…
Flying First Class Medical Care – Podcast
Although airlines have a lot to learn about customer service, they do serve as a model for pricing strategy in healthcare.
Do You Know What Costco Pharmacy Doesn’t About the Lifetime Value of a Customer?
Like a dry cleaner, healthcare providers have to screw up to lose a customer’s loyalty. Dry cleaners know that once they attract a customer, it’s extremely likely that he or she will continue to patronize the store for years unless the dry cleaner does something to wreck the relationship.