Obamacare mandates that physicians participating in Medicare or Medicaid have operating compliance programs. Turn the mandate into a strategic advantage.
Customer Service
Customer Service Services You
I’ve written before about the importance of customer service (see, for example, my blog posts of September 26, 2009, and June 3, 2009, or my article Securing Customer Satisfaction). Many medical groups have trouble focusing on improving customer service, and in getting their providers to implement tactics to support the group’s customer service strategy, because…
Customer (Dis)Service
Your care may be excellent, but poor front-office service can drive patients away before they even walk through the door.
“Thrival” Tip No. 2 – Maximize the Value of Touchpoints With Patients
Every touchpoint a physician or medical group has with a patient is an opportunity to build the relationship — it’s also an opportunity to dramatically increase the chances, and speed, of patient collections.