Creating additional levels of bureaucracy – more paperwork, more direction, more top-down control – leaves less time for patient care, at least for care that is customized as opposed to cookie cutter. It leads to physician dissatisfaction and less, not more, job security.
Category: Competing
How medical groups can use surveys as tools in negotiations with hospitals.
Creating value in the context of a professional service involves delivering both an exceptional service and an exceptional experience. The mindset of an entrepreneur is tuned to deliver accordingly.
Although many in healthcare operate on a purely commodity-level basis, in reality, it’s not simply about money – it hardly ever is.
Over the past five, ten or twenty years, your group has worked long and hard to develop its business. You’ve become successful. But now, you see threats everywhere: threats from the hospital that wants to employ you, threats of forced ACO participation, threats of replacement by paraprofessionals, threats of competition from national groups and the […]
Over lunch one day, my son told me that he had recently bought a Subway sandwich from the location on his college campus at U.C. San Diego. He said that when he asked for olives, the guy behind the counter placed three small olive slices across the foot-long sandwich.
If you owned the only restaurant in town, chances are that even in a recession, business would be pretty good. People would be flocking to you and you wouldn’t have to do much, if anything, to drive business.
No, this isn’t a post about self-destructive behavior within medical groups, although that’s a great topic for another day. It is, however, a post about introspection — with a twist. Despite all the news about the economy and falling physician incomes, many medical groups have difficulty competing for talent. Note that I’m not talking about simply […]
