From the 1950’s through the 1990’s success was about doing what was always done – the actual delivery of care. So the better groups delivered better care.
If a group was “broken” the result was that its level of care dipped. The fix was to return it to the standard of working well, that is, of delivering high quality care.
But today, high quality care is not the goal. It’s only the baseline for entry to the market, not for survivability in it.
Innovation, a quantum leap in how and why and what you are doing, is now the key.
What is your group doing to disrupt?
