In order to thrive in the “WE” society sweeping through healthcare, medical groups must adopt a different focus.
Tag: relationship
The Problem of Perception – Healthcare Collaboration
What an odd color Mercedes; pink, like cotton candy. But what color is that pink? The pink in your mind’s eye is different from that in mine, and from that of each other reader. That’s because colors are perceptions made by each of us. *** The three students filed into the room and took seats…
Does Your Hospital Want a Relationship or Just a Transaction?
Does the hospital want a relationship with your group or does it just want a transaction? One of the key elements in the changing healthcare market is the fact that there is a growing desire on the part of many facilities to devalue the relationship aspects of their dealings with physician groups. Instead, they view…
Harnessing Group Pressure in Negotiation – Podcast
How to apply, and defend against, psychological pressure during your next negotiation session.
Customer Service Services You
I’ve written before about the importance of customer service (see, for example, my blog posts of September 26, 2009, and June 3, 2009, or my article Securing Customer Satisfaction). Many medical groups have trouble focusing on improving customer service, and in getting their providers to implement tactics to support the group’s customer service strategy, because…
JetBlue-ing up Your Practice
How will you prepare for unexpected situations in the workplace, like those by the JetBlue flight attendant who virally went “postal.”
Physician (non)Ownership of Hospitals
Physician ownership of hospitals is increasingly restricted. Explore strategies like board control and non-federal facilities for influence.
Customer (Dis)Service
Your care may be excellent, but poor front-office service can drive patients away before they even walk through the door.
“Thrival” Tip No. 2 – Maximize the Value of Touchpoints With Patients
Every touchpoint a physician or medical group has with a patient is an opportunity to build the relationship — it’s also an opportunity to dramatically increase the chances, and speed, of patient collections.
Tough Times = Great Opportunity
Let others bemoan the bad economy. Use your time to take advantage of the opportunities.