What many successful businesses fail to do, blinded by riding high on today’s success, was expand their business
Tag: relationship
JetBlue-ing up Your Practice – Medical Group Minute
What is your back up plan in the event that your preventive action fails?
Tough Times = Great Opportunity – Medical Group Minute
Let others bemoan the bad economy. Use your time to take advantage of the opportunities.
Maximize the Value of Touchpoints With Patients – Medical Group Minute
Every touchpoint with a patient is an opportunity to build the relationship.
The End of Healthcare Symbiosis Might Just Kill the Host (and End the Career of the Hospital CEO)
The move by hospitals to “strengthen” hospital-based departments, and the hospital’s own finances, by outsourcing to so-called national groups and “contract management companies” might just result in the destruction of the hospital. The chances are even higher that it will end the careers of many hospital executives. Over the last 30 to 40 years, both…
Creating Transformational Contracts – Podcast
Top level hospital-based groups cannot merely be concerned about maintaining a relationship; they must be concerned about delivering a transformational experience to their relationship partner.
Creating Transformational Contracts
I’ve described exclusive contract relationships between hospital-based groups and facilities as being Relationship Contracts™, not Transactional Contracts™. To recap what I mean by those terms, Transactional Contracts™ are ones in which the parties negotiate for a deal which, essentially, terminates as of the closing. For example, think about the purchase of a car or the purchase…
TSA Screeners and the Myth of Medical Group Institutionalization of Business Relationships
A congressional study compared the performance of San Francisco International (SFO) Airport’s privately contracted screeners with those of LAX’s TSA staffed screeners. SFO’s staff screened 65% more passengers per screener than the government employed TSA personnel at LAX. To make the comparison even more striking, another study revealed that TSA personnel at LAX missed three…
When You Have Time to Gripe
I was 16 and it was my third “real” job – working at McDonald’s. It’s been, well, a lot of years, but the lessons learned on that job still stick. During my McDonald’s training, I was bombarded with sayings that not only gave direction to the work level that was expected of me, but which…
Harnessing “Me to We”
Shift from transactional to relational: leverage the “we” mentality to strengthen physician-hospital partnerships to resist hospital control.