What’s the difference between a three-year agreement and a 23 year agreement? And yes, it’s a trick question.
Many professionals, from architects to anesthesiologists, from structural engineers to surgeons, make the mistake of focusing solely on developing their skill sets and in delivering those skills to their customers, patients or clients.
Why hospitals are destroying themselves, and setting their CEOs up for termination, when they bring in national groups and “contract management companies.”
What an odd color Mercedes; pink, like cotton candy.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.