Once in a while, you’ll see a sign that says, “No Services Next 32 Miles,” and what do you know, there isn’t even an exit for 32 miles.
Tag: relationship
Once in a while, you’ll see a sign that says, “No Services Next 32 Miles,” and what do you know, there isn’t even an exit for 32 miles.
Once in a while, you’ll see a sign that says, “No Services Next 32 Miles,” and what do you know, there isn’t even an exit for 32 miles.
Join Mark in a discussion of the lesson learned from Starbuck’s “solution” to its customer service problems, a solution that created bigger problems.
I knew that I had taken the wrong job after my first day at the firm.
I knew that I had taken the wrong job after my first day at the firm. More than thirty years have passed, so now I can laugh about it. But back then, I thought I was screwed. Podcast: Play in new window | Download
A study found little correlation between nonprofit hospitals’ CEO pay, which averaged almost $600,000 per year, and performance.
Relax and ride along with Mark and listen to why you must spread your risk.
To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
Most business relationships that we enter into in our life are transactional. I want to buy that car. I want to sell my house.
