As I sat down to write not this, but another blog post, my dog, Artie, reminded me of an important lesson in connection with negotiation. Armed with my notes and a rough outline, I prepared to write a post about Hostess Twinkies and hospital-centric healthcare, which will now be, I hope, the post following this…
Tag: group
Carlitos and the Crisis of Customer Service
There’s a lot medical groups can learn from the service aspects of other industries. Take Carlitos Cafe Y Cantina restaurant on State Street in Santa Barbara, California for instance. The food is great — great enough to have attracted my business on a very regular basis for the past 7 years. But over the past…
Tying Your Medical Group’s Future to a Rock
I counsel my clients to develop broad, deep and wide relationships with the facilities they serve. But what if your group serves only one facility? Consider a group that is more successful than most in developing that strong relationship and in providing what I call an Experience Monopoly™ to the facility, to the referring physicians…
Wringing Profit From Physician Group Compliance: Operational Compliance – Podcast
Physician groups can profit from their compliance efforts.
How Sharp is Your Group? Strategy, Tactics and the Future of Your Medical Group
The Wall Street Journal reported that Japan’s 100 year old Sharp Corp. announced that it had doubts that it could remain as a going concern. Sharp had invested heavily in building liquid crystal display manufacturing plants in order to compete with its South Korean rivals, only to have the market collapse. Sharp’s president was quoted as…
Sun Tzu and Group Strategy – Podcast
Having all group members buy in to the same cause is a winning strategy.
In Terms of Thinking About the Future, are Practicing Physicians Really Different From Residents?
In terms of thinking about the future, are practicing physicians really different from residents? I recently gave the opening lecture in my series for residents. The first topic: The trends affecting the future of their practice. Some in the audience paid close attention. Others didn’t. An even smaller number came up afterwards to ask in…
How Strong is Your Medical Group’s Foundation?
Contrary to the misfortune that befell the first little pig — you know, the one who built his house out of straw — I’ve recently learned that it’s actually quite possible to build a solid home from bales of straw. That is, as long as it’s resting on a solid foundation. Many medical groups, especially…
Unifying Your Group
As hard as it is for me to say, it’s been 40 years since I had my summer job at McDonald’s. Yet after all this time, I remember some of the standards-enforcing mechanisms the franchise used, from written instructions on how each of the food items was to be prepared, to cards bearing sayings such…
Wringing Profit From Physician Group Compliance: Operational Compliance
As you may know, the Patient Protection and Affordable Care Act, Obamacare, imposes a requirement – a mandatory requirement — that physician groups adopt compliance programs. These programs are not simply plans that you document, toss into a notebook and keep on a shelf – they must be living breathing programs revisited on an ongoing…