To succeed in business, you have to focus on sufficiently satisfying, that is, satisficing, the needs and expectations of your customers and on reminding them of that fact.
Tag: facility
Ride along with Mark as he lets you in on the most important business lesson from the first presidential debate.
Let’s talk today about arbitration agreements in a contract setting. Why would you want one? Is it a tool to help you? Or is it a tool to be used against you?
Listen to Mark as he discusses that a few months ago, while waiting at the gate for a flight, I couldn’t help but notice a gate agent making some woman unpack and repack and unpack and repack her expandable carry-on suitcase because it was too wide to fit into the measuring “box” for carry-on luggage..
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Ride along with Mark while he discusses abuse of common sense and provisions concerning being “disrespectful.”
Ride along with Mark as he discusses the true costs of our decisions.
Mobile devices, from laptops to cell phones, are stolen every day. Cars containing those devices, even ones locked “securely,” or so we think, in their trunks, are broken into or themselves stolen every day. Other such devices are simply misplaced. How secure is your data?
Ride along with Mark as he discusses the power of selling transformation.
Listen to Mark discuss a topic that you’re probably familiar, if not personally, then at least conceptually, with the notion of “F.U. money” – having enough money that you can simply walk away. That concept, whether you have the money or not, applies directly to your negotiation strategy.
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Ride along with Mark as he discusses the lengths taken by an iconic company to ensure a deal is done.
