I’ve written before about the importance of customer service (see, for example, my blog posts of September 26, 2009, and June 3, 2009, or my article Securing Customer Satisfaction). Many medical groups have trouble focusing on improving customer service, and in getting their providers to implement tactics to support the group’s customer service strategy, because…
Tag: competition
Dogs and the Power of Observation
Explore the concept of observation through a dog’s perspective and uncover the additional insights of intuition in human interactions.
Competing Against Yourself
When your own expectations exceed market reality, you risk undermining success. Avoid self-competition and stay aligned.