Some hospital attorneys and, therefore, some hospital administrators, believe that every contract for professional services should be subject to a request for proposal (RFP) process
Customer Service
Idiocy of the RFP Process for Professional Services – Medical Group Minute
Some hospital attorneys and, therefore, some hospital administrators, believe that every contract for professional services should be subject to a request for proposal (RFP) process.
Why A Strong Customer Relationship Might Be Your Undoing
What appears to be a stable system is the often the least stable. What appears to be safe is often the most risky.
Idiocy of the RFP Process for Professional Services
Some hospital attorneys and, therefore, some hospital administrators, believe that every contract for professional services should be subject to a request for proposal (RFP) process.
Time
The market’s changing rapidly – government intervention, national and regional groups, hospital employment models.
Flying First Class Medical Care
We’ll begin boarding in a few minutes. Although airlines have a lot to learn about customer service, they do serve as a model for pricing strategy in healthcare. You’re on your way to Cleveland. The plane seats 300-plus people and everyone will get there at the same time. Yet passengers paid remarkably different prices to…
Customer Service: Not Enough. Too Much. Hardly Ever Just Right.
Obviously, there’s balance to be had. Some customer service is expected. Other customer service delights.
You Can’t Blame Me – I Won’t Tell You My Name
As I’ve noticed on other flights, the flight attendants are wearing their name tags flipped around so that the back of the tag, not their name, is visible.
The Super Bowl and Medical Group Success – Podcast
Did you notice that the Super Bowl was all about medical group success?
Shadowing the Competition – Podcast
Someone’s strategizing to take over your practice; it might as well be you.